Page Category: Sync 2 Support

How to download software updates to a computer

SYNC™ 2 SUPPORT

USB voice commands

When SYNC™ is in USB mode, say any of the following commands:

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Locate the SYNC™ Updates section and click Request Download to send your request to SYNC™ Updates Centre.

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Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.

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After the file is ready, return to the SYNC™ updates section and click Start Download.

Note: Please do not download this file directly to your USB drive!
•If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.

• Keep your USB nearby. You’ll need to use it soon.

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Click Continue.

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After reading the SYNC™ Device End User License Agreement, click I Agree to confirm.

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Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.

• You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)

TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.

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How to transfer update file to a USB drive

SYNC™ 2 SUPPORT

How to transfer update file to a USB drive

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Double-click on the .zip file to unzip and open it.

If your computer has a third party extraction program such as WinZip, 7-Zip or WinRAR, you can also use that option to unzip and extract your file. For more information on how to unzip and extract files using one of these programs, see the corresponding third party developer’s website.

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Select all of the items inside the unzipped folder. Drag and drop them onto your USB drive.

NOTE: Installing the software update files in your vehicle works only if the SyncMyRide folders and additional file(s)* are visible on the USB drive. Don’t combine or delete any of the files.

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Select your USB Drive to view its contents and ensure that the correct folder and files are listed.

*Your filename(s) and number of files may differ.

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Right-click on your USB drive and choose “Eject” to safely eject the USB drive from your computer.

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Take the USB drive with you to install the updates in your vehicle.

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How to install the updates in your vehicle

SYNC™ SUPPORT

How to install the updates in your vehicle

At certain points during the update installation, the screen in your vehicle may go dark as the system reboots. You will also hear audible “Installation Complete” messages. They refer to specific phases of the installation, not the overall upgrade process.

Please Note:

• Ensure you have already downloaded the updates to your USB.

• Please ensure that your car is in a well-ventilated area. Your vehicle will need to be turned on, with the engine running, for about 20 – 30 minutes to complete the upgrade

  1. Plug the USB in and wait until the screen displays “the update will last about 30 minutes” message. Press OK to start the installation.
  2. Wait at least twenty minutes to check the screen. Press OK and remove the USB if the screen displays “You have successfully updated your SYNC™ software to Gen2 – Vx.x” message. The upgrade is complete.

How to report a successful installation

SYNC™ 2 SUPPORT

How to report a successful installation

Each successful installation keeps your vehicle’s software record up to date and prevents you from re-installing old updates in the future.

Please Note:

• Make sure you have installed the latest SYNC™ software update.

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1.Plug in the USB used to install the software update into your computer.

2.Log in to the Owner site.

3.In the Update & Customize section, click Report Update.

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4.Click Report Installation. Your update will then be reported, completing the update process.

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