Page Category: Sync 1 Support

Sync 1 Support

SYNC™ SUPPORT

Check Compatibility

Getting Started

Phone Calls

Text Messages

Music and Entertainment

Popular Voice Commands

System Updates

Learn the controls for SYNC™

SYNC™ SUPPORT

Learn the controls for SYNC™

Steering wheel

Controls included on the steering wheel:

  • Talk to SYNCTM
  • Volume
  • Phone (Answer / End call and Seek)
  • Ok (5-way controls)
 

Centre display

  • Shows SYNCTM information, such as caller or song detail
 

How to pair your mobile phone

SYNC™ SUPPORT

How to pair your mobile phone

To use your phone hands-free with SYNC™, you need to pair it first. Make sure your phone’s Bluetooth® is turned on.

Bluetooth® is a registered trademark of Bluetooth® SIG Inc., and is used under license. Some phones are not compatible.

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Press the Phone button

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Select Add by pressing the corresponding console button.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Enter the PIN that appears on the radio display under Bluetooth® settings in your phone.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

Bluetooth® is a registered trademark of Bluetooth SIG Inc., and is used under licence. Some phones are not compatible.

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Wait until this message appears. Your phone is now paired.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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SYNC™ may ask if you want to download your phonebook and call history. Select Yes or No by pressing the corresponding console button. (Your phone may ask to give SYNC™ access to your contacts. Select OK.)

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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If you have more than one paired phone, SYNC™ will ask if you want to make one your primary phone. SYNC™ will automatically connect to this phone first if there’s more than one paired phone in the car.

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How to switch between phones

SYNC™ SUPPORT

How to switch between phones

You can have more than one phone paired, so SYNC™ makes it easy to switch between any one of them.

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Press the Phone button

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Scroll down to BT Devices (Bluetooth® Devices) and press OK.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

Bluetooth® is a registered trademark of Bluetooth SIG Inc., and is used under licence. Some phones are not

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Select the phone you’d like to use and press Conn.

Your car should be parked, your engine running and your radio on. Overseas model shown.

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More than one paired phone in the car? If you don’t have a chosen primary phone in the car, SYNCTM will automatically connect to the most recently paired phone first.

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How to delete a paired phone

SYNC™ SUPPORT

How to delete a paired phone

You can have more than one phone paired, so SYNC™ makes it easy to switch between any one of them.

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Press the Voice button. SYNC™ will ask for a command.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Say: “Phone”. SYNC™ will confirm your command.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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Say: “Connection”.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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Say: “Delete”. Then press Delete using the corresponding console button.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Press Yes to confirm using the corresponding console button.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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We recommend that you delete paired phones you no longer use before pairing new phones with SYNC™.

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How to automatically update your phone contacts

SYNC™ SUPPORT

How to automatically update your phone contacts

After you’ve downloaded your phonebook, just say a contact’s name to have SYNCTM call them. With auto-updating, your contacts will be updated each time you connect your phone.

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Press the Phone button.

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Scroll and select Phone Settings by pressing OK.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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Select Phonebook Preferences.

Your vehicle should be parked, the engine running and your on. Overseas model shown

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Select Auto-download.

(Your phone may ask to give SYNCTM access to your contacts. Select OK.)

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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This message appears when downloading is complete.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

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Even if SYNCTM is automatically updating your contacts every time it connects to your phone, these details are only accessible when that particular phone is connected.

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How to manually update your phone contacts

SYNC™ SUPPORT

How to manually update your phone contacts

If you didn’t download your phonebook during pairing, you can still do so manually in a few steps.

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Press the Phone button

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

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Select Add by pressing the corresponding console button.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

owner-sync-support-slide-009

Enter the PIN that appears on the radio display under Bluetooth® settings in your phone.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown.

Bluetooth® is a registered trademark of Bluetooth SIG Inc., and is used under licence. Some phones are not compatible.

owner-sync-support-slide-009

Wait until this message appears. Your phone is now paired.

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

owner-sync-support-slide-009

SYNC™ may ask if you want to download your phonebook and call history. Select Yes or No by pressing the corresponding console button. (Your phone may ask to give SYNC™ access to your contacts. Select OK.)

Your vehicle should be parked, the engine running and your radio on. Overseas model shown

owner-sync-support-slide-009

If you have more than one paired phone, SYNC™ will ask if you want to make one your primary phone. SYNC™ will automatically connect to this phone first if there’s more than one paired phone in the car.

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How to speak to SYNC™

SYNC™ SUPPORT

How to speak to SYNC™

  1. Press the Voice button
  2. SYNC™ will say, “Please say a command.” When you hear the single tone, say a command in the direction of the microphone.
  3. SYNC™ will confirm the command or ask you to say another one.

Tips:

  • SYNC™ can only hear you when it’s in Listening mode, after you have pressed the Voice button and SYNC™ has finished speaking.
  • Don’t speak while SYNC™ is speaking, is it will not be able to hear you.
  • Try to reduce background noise while speaking to make sure SYNC™ hears the command correctly.