Page Category: Sync 3 Menu

How to call a phone contact

SYNC™ 3 SUPPORT

How to call a phone contact

Once you have added contacts to SYNC™, you can make calls with voice commands.

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Step 1:
Press the Voice button on the steering wheel. SYNC™ will ask for a command.

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Step 2:
Say: “Call ”.

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Step 3:
If there’s more than one number, SYNC™ will ask you to say which number.
e.g. Say: “Home, Cell or Work”.

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Step 4:
If there’s more than one number in a category, SYNC™ will ask you to say which number.
e.g. Say: “Line 2”.

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Step 5:
To end your call, press and hold the red End Call button.

Quick Tip:
Remember to say your phone contact names exactly as they appear. (Such as Cos, Mark; Mark C or Cos, M.)

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How to answer or reject incoming calls

SYNC™ 3 SUPPORT

How to answer or reject incoming calls

Step 1:
To answer a call, press the green Accept button on the SYNC™ 3 screen.

Step 2:
To reject or cancel a call, press and hold the red Reject button on the SYNC™ 3 screen.

Quick Tip:
Plug your phone into your vehicle’s USB port to recharge it while you drive.

SYNC™ 3 Screen

SYNC™ 3 SUPPORT

SYNC™ 3 screen

Use the touchscreen to explore and interact with your vehicle. Sensitive and responsive, the touchscreen requires only a light tap for quick access to features. You can also use swipe and slide functions with some screens.

Depending on how your vehicle is equipped, your touchscreen may vary slightly from the descriptions below. All home screens display the following sections:

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Home Screen
If your vehicle is not equipped navigation, a compass appears on the home screen, and this space will display the audio information.

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Status bar
The Status bar icons indicate the current status of several features. The Status bar may appear slightly different depending on whether certain features are on or off.

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Audio and Entertainment
If you’re listening to audio, this field will display the Source such as AM, FM, CD, a Bluetooth® or USB-connected device, or an app such as Pandora or iHeartRadio.

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Bluetooth® Device
The phone area displays whether or not a phone or Bluetooth® Device is connected and if not, the option to connect a phone or add a device.
Once a phone or Bluetooth® Device is paired and connected, these status indicators may appear depending upon your selections made in the Settings menu.

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Feature bar
The Feature bar appears at the bottom of the home screen. A light tap on each icon will deliver the main menu for the corresponding feature. When you touch an icon, it will change color to indicate which menu you are viewing.

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How to dial a number, hands-free

SYNC™ 3 SUPPORT

How to dial a number, hands-free

With hands-free calling, you can ask SYNC™ to dial any number with your voice.

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Step 1:
Press the Voice button on the steering wheel. SYNC™ will ask for a command.

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Step 2:
Say: “Call” + the phone number.

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Step 3:
Say: “Dial” to call the number, OR
“Delete” to cancel the last number, OR
“Clear” to delete all numbers and start again, OR
Continue saying the number.

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Step 4:
To end your call, press and hold the red Phone button on your steering wheel.

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How to pair your phone with SYNC™3

SYNC™ 3 SUPPORT

How to pair your phone with SYNC™3

Before you start:

• Make sure that your phone is compatible with SYNC™ 3.

• Your vehicle must be running and in Park, not in Accessory mode.

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Step 1:

Switch on your vehicle, and turn on your mobile phone.

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Step 2:

Enable your phone’s Bluetooth® feature, and make your phone discoverable.

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Step 3:

On your vehicle’s SYNC™ 3 touchscreen, press “Add Device.”

NOTE: If you’ve already paired a phone, SYNC™ 3 displays the name of that device. If your screen asks you to connect a phone, make sure Bluetooth® is turned on for your paired device. If not, follow the next steps.

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Step 4:

Scan for devices on your mobile phone, until SYNC™ 3 is found.

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Step 5:

Select SYNC™ on your mobile phone, which will then display a six-digit PIN.

Note: If your device prompts you to enter a PIN, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.

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Step 6:

When prompted on your phone’s display, confirm that the PIN displayed by SYNC™ 3 matches the PIN displayed on your phone.

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Step 7:

The SYNC™ 3 display will then indicate that pairing is successful.

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How to hear text messages with voice commands and SYNC™ 3

SYNC™ 3 SUPPORT

How to hear text messages with voice commands and SYNC™ 3

With a simple voice command, SYNC™ 3 enables you to listen to text messages while your phone is securely put away. You may also be able to reply with one of 15 pre-set messages with voice commands.

Note: Text messaging is a phone-dependent feature. View the SYNC™ 3 compatibility chart for your device.

Before you start

Check your phone’s compatibility with SYNC™ 3.

Pair your phone with SYNC™ 3.

If you have an iPhone, please see “Receiving iPhone text messages with SYNC™ 3”

QUICK TIP

Use Siri Eyes-Free and your iPhone to personalize text messages

With Siri Eyes-Free, you can use your iPhone to send personalized replies to text messages. To use this feature, activate and tell Siri whom you want to text and what you want to say in your message. Siri will read your text back to you to confirm it and then send it when it’s ready. Siri Eyes-Free is the only option for replying to text messages with voice and personalized messages with an iPhone.

Learn more about receiving iPhone text messages with SYNC™ 3.

Steering Wheel

SYNC™ 3 SUPPORT

STEERING WHEEL

Note: Controls vary based on whether your vehicle is equipped with the corresponding features and your vehicle’s configuration. The control buttons in your vehicle may differ.

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The OK button confirms your selections.

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The Phone button answers or ends calls. This button may toggle between the functions. If your vehicle has two Phone buttons, one answers calls, the other ends calls.

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The Audio Mute button mutes all forms of audio and media.

Note: This button does not mute the SYNC™ 3 voice.

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The Volume control increases and decreases sound from media and the SYNC™ 3 voice.

Note: To raise or lower the volume of the SYNC™ voice, adjust the volume control up or down WHILE the SYNC™ 3 voice is speaking.

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The Seek button moves through menu choices.

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The OK button confirms your selections.

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How to use your iPhone and Siri Eyes-Free with SYNC™ 3

SYNC™ 3 SUPPORT

How to use your iPhone and Siri Eyes-Free with SYNC™ 3

To activate Siri, press and hold the Voice Command button on your steering wheel for approximately two seconds and when you hear the tone, talk to Siri as you normally would. For your safety, Siri will only respond with audio-based replies and will not display any visual results like web pages or maps on the SYNCTM 3 touchscreen. This allows you to use Siri while keeping your eyes on the road and your hands on the wheel.

Note: To use this feature, your iPhone must support Siri. Refer to your device’s documentation for more information.

 

Getting started with Siri Eyes-Free

To use Siri Eyes-Free, make sure your phone is compatible with SYNC™ 3 and pair your phone with SYNC™. Siri will only work with one paired phone at a time.

After your phone is paired, you can use Siri to perform a variety of tasks. For example:

  • Request basic information: Get the weather report, check the latest stock quotes and sports scores, find nearby points of interest, and more.
  • Set reminders and make appointments: Have Siri add appointments and reminders to your calendar so you can stay organized while you’re on the road.
  • Send and receive text messages and email: When prompted, Siri will compose text messages and emails for people in your contact list. You can also ask Siri to read recent text messages or emails you may have received during your trip.

SYNC™ 3 Touchscreen

SYNC™ 3 SUPPORT

SYNC™ 3 Touchscreen

Note: Controls vary based on whether your vehicle is equipped with the corresponding features and your vehicle’s configuration. The control buttons in your vehicle may differ.

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Press the Audio icon to select a source for music and audio.

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Press the climate icon to reveal all the different ways to adjust temperature, air flow, defrost and fan speed.

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After pairing your phone, press the phone icon to access things like contacts, recent call lists and text messages.

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Press the Settings icon to personalize your in-vehicle settings.

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Receiving iPhone text messages with SYNC™ 3

SYNC™ 3 SUPPORT

Receiving iPhone text messages with SYNC™ 3

Before you start

  • Check your phone’s compatibility with SYNC™ 3.
  • Check to be sure that your iPhone operating system version is up-to-date.
  • Pair your phone with SYNC™ 3.

Step 1

Activate Notifications on your iPhone

  • Tap Settings > Bluetooth® > SYNC™*
  • Set Show Notifications to ON

*If you have more than one SYNC™ vehicle that connects to your iPhone, please make sure you have activated the correct SYNC™ Bluetooth® connection on your iPhone to receive notifications.

Step 2

Ensure the SYNC™ 3 “Do Not Disturb” feature is turned off

  • Press the Phone icon in the Feature bar at the bottom of your touchscreen.
  • Press the Do Not Disturb icon to turn it off or on.
  • A pop-up will appear on the touchscreen confirming the status.

Step 3

Test receiving a text message

Send a text message to your iPhone and check for the following:

When your iPhone is paired to SYNC™ 3 and a new text message arrives, an audible tone will sound and the touchscreen will display a pop-up with the sender’s name and ID

If SYNC™ was able to display an alert and read the incoming text message aloud, you’re all set! You can continue enjoying this feature without additional set up and jump to step 6 to learn voice commands. If not, continue step 4 and 5.

Note: It cannot support if you turn off “Allow Notifications” in Messages’ setting.

Step 4

Restart your vehicle

Before you check to see if you can start using the text messaging feature right away, you’ll need to restart your vehicle:

  • Turn off the ignition.
  • Open the driver’s side door.
  • Wait for the instrument cluster to turn off.
  • Close the driver’s side door.
  • Start your vehicle again.

Also, ensure that your iPhone screen is locked. Your iPhone will only notify SYNC™ of incoming text messages when the screen is locked.

Step 5

If SYNC™ 3 does not receive the text message

If SYNC™ never displayed the text message alert or was unable to read the text message aloud, then you may need to restore your iPhone to its factory settings and try these instructions again.

Warning: Restoring your iPhone to its factory settings will remove all of its data, music, photos, settings and applications. We recommend backing up your iPhone’s data, using either iTunes or iCloud, so that you’ll be able to restore all of your personal data to your iPhone after the reset is complete.

Step 6

Listening to text messages

Press the Voice button on your steering wheel and say, “Listen to the message.”

SYNC™ 3 will read the message aloud.

Step 7

If you wish to call the sender, press the Voice button and say, “Dial.”

Quick Tip

Use Siri Eyes-Free and your iPhone to personalize text messages

With Siri Eyes-Free, you can use your iPhone to send personalized replies to text messages. To use this feature, activate and tell Siri whom you want to text and what you want to say in your message. Siri will read your text back to you to confirm it and then send it when it’s ready. Siri Eyes-Free is the only option for replying to text messages with voice and personalized messages.