Page Category: Sync Support

Sending a preset text reply

SYNC™ 2 SUPPORT

Sending a preset text reply

Use voice commands to reply to text messages from a choice of 15 preset messages.

Make Sure:

• Your phone is compatible and paired with SYNC™

 
  1. When you want to reply, press the Voice button and say, “Reply to text message.”
  2. Use the Arrow buttons to scroll through a list of preset messages on the touchscreen or LCD screen (if applicable).
  3. SYNC™ will ask you to confirm your selection. Say, “Yes,” “No,” or “Cancel.”

AM/FM Voice Radio Commands

SYNC™ 2 SUPPORT

AM/FM Voice Radio Commands

When SYNC™ is in Radio mode, say any of the following commands:

Action
Voice Commands
Change station
“<AM / FM> <station number>”
Eg.: “FM 107.7”
Turn to a preset station
“<AM/FM> <1/2> preset<1-6>”
eg.: “AM preset 1”
eg.: “FM 2 preset 3”
Temporarily six strongest local stations to presets
“<AM / FM> autoset”
Tune to an autoset station
“<AM / FM> autoset preset <1-6>”
eg.: “AM autoset preset 2”
Hear radio voice commands
“Help”
See radio voice commands
“List of commands”

Bluetooth® Audio voice commands

SYNC™ 2 SUPPORT

Bluetooth® Audio Voice Commands

When SYNC™ is in Bluetooth® Audio mode, say any of the following commands:

Action
Voice Commands
Play all tracks
“Play all”
Play next / previous track (podcast, chapter or episode listed)
“Previous / Next”
Pause or resume play
“Pause / Play”
Hear Bluetooth® Audio commands
“Help”
See Bluetooth® Audio voice commands
“List of commands”

Climate

SYNC™ 2 SUPPORT

Climate

When SYNC™ is in Climate mode, say any of the following commands:

Action
Voice Commands
Resume last climate settings / turn off climate
“Climate <on / off>”
Set temperature automatically
“Climate automatic”
Fahrenheit: “Climate temperature <60-85> degrees”
Set a specific temperature
Celsius: “Climate temperature <15.5-29.5> degrees”
Eg.: “Climate temperature 68 degrees”
Increase / decrease temperature by one degree
“<Warmer / Cooler>”
Turn off passenger-side climate setting
“Dual off”
Turn on / off air conditioning
“AC <on / off>”
Turn on / off maximum air conditioning (59 degrees)
“Max AC <on / off>”
Turn up/down fan speed
“<Increase/Decrease>”fan speed

Phone Calls

SYNC™ 2 SUPPORT

Phone Calls

When SYNC™ is in Phone mode, say any of the following commands:

Action
Voice Commands
1. Call contacts in phonebook
“Call<name><at home/at work/on mobile/on other>”
eg.: “Call Mom”
eg.: “Call Mom on mobile”
2. Dial
“Dial”（Ford SYNCTM will ask for the number）”<phone number>”
eg.: “Dial 1-800-5-5-5-1-2-3-4”
3. Turn on ringer
“Phone menu” (Ford SYNCTM will ask for the number) “Set phone ringer”
(You can then configure up to 3 ringtones)
4. Turn off ringer
“Phone menu” (Ford SYNCTM will ask for command) “Set ringer off”
5. Hear possible phone commands
“Phone help”
If a call is active, use the following commands:
1. Switch audio from car speakers to phone (privacy)
“Transfer to phone”
2. Turn off privacy off (back to car speakers, hands-free)
“Transfer to car”
3. Place call on hold/take call off hold
“Hold call<on /off>”
4. Mute/unmute call
“Mute call<on /off>”
5. Combine two calls to begin a conference call
“Join call?”

USB voice commands

SYNC™ 2 SUPPORT

USB voice commands

When SYNC™ is in USB mode, say any of the following commands:

Action
Voice Commands
Play all tracks
“Play all”
Play a specific track
“Play track<Name>”
Eg.: “Play track Symphony Number 9“
Play a specific artist
“Play artist <Name>”
Play a specific genre
“Play genre <name>”
Eg.: “Play genre jazz”
Play a specific album
“Play album <Name>”
Play a specific playlist
“Play playlist <Name>”
Eg.: “Play playlist Road Music“
Display all tracks
“Browse all tracks”
Pause or resume play
“Pause / Play”
Play previous/next track
“Previous / Next”
Repeat last track
“Repeat one”
Repeat all previous tracks
“Repeat all”
Turn repeat off
“Repeat off”
Turn-on Shuffle
“Shuffle”
Turn-off Shuffle
“Shuffle off”
Turn Shuffle off
“Shuffle album” / “Shuffle album off”
Shuffle album tracks
“Shuffle folder” / “Shuffle folder off”
Play other tracks in the same genre/category
“Play similar music”
Find out name of track playing
“What’s playing?”

How to download software updates to a computer

SYNC™ 2 SUPPORT

USB voice commands

When SYNC™ is in USB mode, say any of the following commands:

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Locate the SYNC™ Updates section and click Request Download to send your request to SYNC™ Updates Centre.

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Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.

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After the file is ready, return to the SYNC™ updates section and click Start Download.

Note: Please do not download this file directly to your USB drive!
•If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.

• Keep your USB nearby. You’ll need to use it soon.

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Click Continue.

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After reading the SYNC™ Device End User License Agreement, click I Agree to confirm.

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Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.

• You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)

TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.

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How to transfer update file to a USB drive

SYNC™ 2 SUPPORT

How to transfer update file to a USB drive

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Double-click on the .zip file to unzip and open it.

If your computer has a third party extraction program such as WinZip, 7-Zip or WinRAR, you can also use that option to unzip and extract your file. For more information on how to unzip and extract files using one of these programs, see the corresponding third party developer’s website.

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Select all of the items inside the unzipped folder. Drag and drop them onto your USB drive.

NOTE: Installing the software update files in your vehicle works only if the SyncMyRide folders and additional file(s)* are visible on the USB drive. Don’t combine or delete any of the files.

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Select your USB Drive to view its contents and ensure that the correct folder and files are listed.

*Your filename(s) and number of files may differ.

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Right-click on your USB drive and choose “Eject” to safely eject the USB drive from your computer.

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Take the USB drive with you to install the updates in your vehicle.

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How to install the updates in your vehicle

SYNC™ SUPPORT

How to install the updates in your vehicle

At certain points during the update installation, the screen in your vehicle may go dark as the system reboots. You will also hear audible “Installation Complete” messages. They refer to specific phases of the installation, not the overall upgrade process.

Please Note:

• Ensure you have already downloaded the updates to your USB.

• Please ensure that your car is in a well-ventilated area. Your vehicle will need to be turned on, with the engine running, for about 20 – 30 minutes to complete the upgrade

  1. Plug the USB in and wait until the screen displays “the update will last about 30 minutes” message. Press OK to start the installation.
  2. Wait at least twenty minutes to check the screen. Press OK and remove the USB if the screen displays “You have successfully updated your SYNC™ software to Gen2 – Vx.x” message. The upgrade is complete.

How to report a successful installation

SYNC™ 2 SUPPORT

How to report a successful installation

Each successful installation keeps your vehicle’s software record up to date and prevents you from re-installing old updates in the future.

Please Note:

• Make sure you have installed the latest SYNC™ software update.

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1.Plug in the USB used to install the software update into your computer.

2.Log in to the Owner site.

3.In the Update & Customize section, click Report Update.

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4.Click Report Installation. Your update will then be reported, completing the update process.

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