Page Category: Sync 2 Support

Sync 2 Support

SYNC™ 2 SUPPORT

Check Compatibility

Getting Started

Phone Calls

Music and Entertainment

Climate

Text Message

Popular Voice Commands

System Updates

Downloading your phonebook

SYNC™ 2 SUPPORT

Downloading your phonebook

Download your phonebook and you can call someone simply by saying their name. Turn on automatic phonebook downloading and your contact list will be updated each time SYNC™ connects to your phone.

Make Sure:

• Your phone is paired and connected

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Touch the Phone corner of your touchscreen.

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Touch Settings.

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Touch Manage Phonebook.

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Touch Download to re-download your phonebook.

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Touch On for Auto Phonebook Download, so SYNCTM 2 automatically downloads your phonebook each time it connects.

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How to pair your mobile phone

SYNC™ 2 SUPPORT

How to pair your Mobile Phone

To use your phone hands-free with SYNCTM, you need to pair it first. Make sure your phone’s Bluetooth® is turned on.

Note: Some smartphones use a four-digit Personal Identification Numbers (PIN) and cannot accept the six-digit PIN provided by SYNCTM. To pair this type of phone, follow the alternate instructions listed for step 4.

Make sure:

• Your phone is compatible with SYNCTM and the Bluetooth® is turned on

• Your vehicle is in Park and running, not in Accessory mode

Bluetooth® is a registered trademark of Bluetooth SIG Inc., and is used under license. Some phones are not compatible.

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Touch the Phone corner on your 8-inch touchscreen.

Touch Add Phone.

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Enter the six-digit number that appears on the touchscreen into your phone. (Four-digit PIN smartphones should follow the alternate instructions listed below)

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Connected successfully appears when your phone is paired. SYNCTM 2 will now connect automatically to your phone when you start your engine.

*If you have more than one paired phone, SYNCTM 2 will ask if you want to make this phone your Favourite. This is the phone SYNCTM 2 will automatically connect to when there’s more than one paired phone in the car. If you don’t set a Favourite, SYNCTM will automatically connect to the most recently paired phone.

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SYNCTM 2 will then ask, Set automatic phonebook download to ON? If you choose yes, your phonebook may take up to several minutes to download, depending on your number of contacts.

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How to speak to SYNC™

SYNC™ 2 SUPPORT

How to speak to SYNC™

  1. Press the Voice button
  2. SYNC™ will ask for a command. Speak after you hear the tone.
    SYNC™ will confirm your command or ask you to say another one.

Tips:

  • SYNC™ can only hear you when it’s in Listening mode, after you’ve pressed the Voice button and SYNCTM has finished speaking
  • If you speak while SYNC™ is talking, it can’t hear you or respond properly to your commands
  • If SYNC™ is having trouble understanding you, try to reduce background noise, like wind or road noise, by rolling up your windows.

Quick guide to SYNC™ 2 controls

SYNC™ 2 SUPPORT

Quick guide to SYNC™ 2 controls

Step 1 - Steering Wheel

Controls located on your car’s steering wheel:

  • Talk to SYNC™
  • Seek +/-
  • Volume
  • Phone (Answer / End call)
  • OK

Step 2 - 8-inch touchscreen

The 8-inch touchscreen is divided into 3 color-coded sections:

  • Phone (yellow corner)
  • Climate (blue corner)
  • Entertainment (red corner)
  • Phone (Answer / End call)

There is also a menu at the bottom of the touchscreen with the following icons:

  • Home
  • Settings

Step 3 - Media Hub

Outlets located in the media hub in front of the armrest:

  • USB ports
  • SD card reader
  • Audio/video RCA connectors

Answering and rejecting calls

SYNC™ 2 SUPPORT

Answering and Rejecting Calls

Once your paired phone is connected to SYNC™, you can answer calls with the touch of a button.

 
  1. To receive a hands-free call, press the green Phone button and begin speaking
  2. To reject a call, press the red Phone button. If you choose to ignore the call, it will be logged as a missed call

Making a phone call

SYNC™ 2 SUPPORT

Making a Phone Call

Once your paired phone is connected to SYNCTM and your phonebook downloaded, you can use simple voice commands to call any of your contacts by name or number.

  1. Press the Voice button on the steering wheel.
  2. Say “Phone.” SYNCTM will ask for a command. Say: -“Call ”
  3. SYNC™ may ask you to confirm before connecting you.
  4. To end your call, press the red Phone button.

If you need to make a call to a number not in your phonebook, you can dial a number directly.

  1. Press the Voice button.
  2. Say “Phone.” SYNCTM will ask for a command.
  3. Say “Dial.” SYNCTM will ask for the number.
  4. Say “” Say the number, digit-by-digit. SYNCTM will repeat the numbers.
  5. Say, “Dial.”
  6. To end your call, press the red Phone button.

Listening to the radio

SYNC™ 2 SUPPORT

Listening to the Radio

Switch between your favourite radio stations easily without having to fiddle with buttons.

  1. Press the Voice button and say, “Radio on.” This will play the last station set.
  2. While listening to the radio, say any of the following commands:
    – “,” eg: “FM 107.7”
    – ” preset ,” eg: “FM2 preset 2” (To tune to a preset station)

Playing CDs

SYNC™ 2 SUPPORT

Playing CDs

SYNC™ 2 allows you to play and control audio CDs using your voice.

Make sure:

• Your vehicle is in Park with the engine running to display video (otherwise, only audio tracks will play)

  1. To switch to your CD player, press the Voice button and say, “CD.”
  2. SYNC™ will confirm and ask for a command. Say any of the following:
    – “Play track ”
    – “Play track”
    – “Pause” / “Play”
    – “Repeat” / “Repeat off”
    – “Shuffle” / “Shuffle off”