SYNC™ SUPPORT

Getting Started

Learn the Controls for SYNC™ 3

Check Compatibility

Phone

Apple CarPlay

Just enter your destination to get directions with SYNC™ 3 navigation features (if equipped). This convenient travel experience was designed around you, providing traffic and weather-related conditions, potential delays, and points-of-interest (POI) along your route. This helps you reach your final destination safely, while keeping your eyes on the road and your hands on the wheel.
You can set your map, route, and navigation preferences to personalise what SYNC™ displays during active navigation. To access these features, press the Settings icon in the Feature Bar, and then press the Navigation icon. Choose from the following options:
To build your route destination-by-destination, perform the following steps:
The SYNC™ 3 Navigation system (if equipped) lets you create a list of favourites so you can access your home, work, or other frequently used routes with ease. No matter where your journey takes you, this convenient feature helps you safely navigate to your favourite destinations with just a few taps of the touchscreen.
To add your home and work address to the saved locations, perform the following steps:
To set your saved HOME or WORK address as your destination, perform the following steps:
Ford AppLink™ uses voice-activated technology to connect you with some of your favorite smartphone applications. Access your favorite music and radio stations , share your location in real time with friends and family, and never miss the latest news and sports. All in the comfort and safety of your Ford vehicle via voice control.
Once your phone is paired and connected, simply say the commands through your SYNC® system or use different buttons to start and control your smartphone applications. Check the info below to know more about the available applications for your smartphone!
JOOX is here, It’s the FREE music streaming application for you music lovers. Millions of tracks to listen and you can also DOWNLOAD the latest songs for offline play.
The award winning app from AccuWeather helps you plan your trips, warns you in advance of inclement weather, and provides timely weather conditions for safer and better travels.
Glympse is the easiest way to safely share your location in real time, no sign-up needed. Recipients can view your ETA and location for the length of time you choose.
Sygic Car Navigation is fully optimized and ready to use with Ford’s SYNC 3 infotainment systems.
Waze is the free, real-time, crowdsourced navigation app. powered by the world’s largest community of drivers.
JOOX is here, It’s the FREE music streaming application for you music lovers. Millions of tracks to listen and you can also DOWNLOAD the latest songs for offline play.
The award winning app from AccuWeather helps you plan your trips, warns you in advance of inclement weather, and provides timely weather conditions for safer and better travels.
Glympse is the easiest way to safely share your location in real time, no sign-up needed. Recipients can view your ETA and location for the length of time you choose.
To get the most from your SYNC™ system, always ensure you are using the latest version. You can download the latest software updates at no charge from the Owner site.
Please note:
· Ensure your Owner account has been set up, you are logged in and your vehicle has been registered on the Owners site.
· You need a USB drive that holds 2 GB or more and is not password protected. The USB must be FAT format. NTFS format do not work.
· You are logged in to the Owner site.
Locate the SYNC™ Updates section and click Request Download to send your request to SYNC™ Updates Centre.
Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.
After the file is ready, return to the SYNCTM updates section and click Start Download.
Note: Please do not download this file directly to your USB drive!
· If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.
· Keep your USB nearby. You’ll need to use it soon.
Click Continue.
After reading the SYNC™ Device End User License Agreement, click I Agree to confirm.
Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.
· You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)
TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.
Double-click on the .zip file to unzip and open it.
If your computer has a third party extraction program such as WinZip, 7-Zip or WinRAR, you can also use that option to unzip and extract your file. For more information on how to unzip and extract files using one of these programs, see the corresponding third party developer’s website.
Select all of the items inside the unzipped folder. Drag and drop them onto your USB drive.
NOTE: Installing the software update files in your vehicle works only if the SyncMyRide folders and additional file(s)* are visible on the USB drive. Don’t combine or delete any of the files.
Select your USB Drive to view its contents and ensure that the correct folder and files are listed.
*Your filename(s) and number of files may differ.
Right-click on your USB drive and choose “Eject” to safely eject the USB drive from your computer.
Take the USB drive with you to install the updates in your vehicle.
At certain points during the update installation, the screen in your vehicle may go dark as the system reboots. You will also hear audible “Installation Complete” messages. They refer to specific phases of the installation, not the overall upgrade process.
Please note:
Each successful installation keeps your vehicle’s software record up to date and prevents you from re-installing old updates in the future.
Please note:
· Make sure you have installed the latest SYNC™ software update.
1.Plug in the USB used to install the software update into your computer.
2.Log in to the Owner site.
3.In the Update & Customize section, click Report Update.
4. Please open the folder ‘SyncMyRide' in your USB and select the .xml file which is created after your installation and upload it.
For example: Sync_ER3F2105.xml. *Your xml filename may be different.
5. Click Report Installation. Your update will then be reported, completing the update process.
When you enable Automatic System Updates through Wi-Fi®, SYNC™ 3 will download, install and activate available system updates automatically; when SYNC™ is connected to a Wi-Fi® network. You can connect through your home or other Wi-Fi® network.
Your vehicle need not be running during automatic updates. You’ll also be able to use SYNC™ during the updating process.
Before you start, please park your vehicle within range of the Wi-Fi® network to which you’d like to connect.
A message displays confirming the system is connecting to the network.
The first time you use SYNCTM 3, the system may display a message asking if you would like to enable the Automatic System Updates feature.
If you agree to automatic updates, press Yes to confirm.
Note: If this message does not display, please see the Quick Tip below on performing a master reset.
A confirmation message will appear: "Automatic System Updates: On."
Press Close.
A confirmation message will appear: "Automatic System Updates: On."
Press Close.
A list of networks, including the name of your mobile phone if you’re using its hotspot feature, will appear on the screen.
Press the name of the network to which you wish to connect.
A message displays the name of the network.
Press Connect.
nter the password required by the network.
Press Done.
A message displays confirming the system is connecting to the network.